When will my order be sent?
We aim to dispatch most orders within 48 hours Monday - Friday.
How will my order be sent ?
UK - We use a variety of royal mail services depending on what service you select at checkout and/or the value or size of your order.
Any larger and heavy orders are sent via 48 hour courier - usually Parcelforce.
Europe - We mainly use Royal Mail tracked/signed for international postage. This usually takes 5 days but can take upto 20. Please contact us if you need a guaranteed speedy delivery.
Worldwide - We use various couriers and services but please note some of our heavier/large items cannot be sent as it is cost prohibitive.
How must does it cost?
Uk - FREE post over £30! Just £2.49 for orders under £30
Europe and Ireland - £5 for orders Under £25 and £8 for orders over £25 FREE over £100
Worldwide - A flat rate of £15 is charged, any excess will be refunded for example if you just order a single item of clothing. For orders containing heavy and large items you will be contacted to see if you want to pay the extra postage or you can contact us prior to ordering for a quote @ firstname.lastname@example.org
How will my order be packaged?
We swapped to all paper mailing bags last year, we spent a lot of time researching and choosing the most ecologically sound option and whilst trees are a precious resource, when it comes to mailing bags they are the best option. You can even home compost them or simply recycle.
If your order needs a box we actually try and reuse any that stock come to us in, they may not be pretty, they may be on the third or forth use but we think its important to keep using these items until the end of their lifespan! We do buy in a small amount of ‘virgin’ boxes too which are FSC certified.
For packaging, void filling and padding we again reuse anything sent to us by our suppliers - thankfully very few of our suppliers use plastic air bags these days after our incessant nagging but there is the odd one now and then. Mainly it is paper - sometime rainbow coloured and shredded or cornstarch peanuts - both make a great sensory play resource! Either way its NEVER brought In by us!
These methods of reuse are actually more time consuming for us not to mention the space required to store it all ready for repurpose but it is very important to use to reuse anything we can.